RETURNS POLICY – Ezra & Friends
(Please note, ALL SALE goods are non-returnable unless faulty)
If you are not entirely satisfied with your purchase, please return the item within 14 days of receiving the item/s.
- 21 day for International/Europe.
- Please note the delivery charge and return cost is non refundable.
- All products must be returned in its original unused condition.
- Any garments returned with make up/ stains/marks will not be refunded or exchanged including perfume and deodorant.
- We may refuse to provide a refund where products are not returned in its unused state. This does not affect your statutory right as a consumer.
- All lingerie are non-returnable i.e. swimwear, briefs for hygiene reasons.
- Please note, if you return an item outside of the 14 days, we cannot refund you for the returned item. We are also not able to send it back to you. So please check the date before sending the item back.
- Items must be returned at the customer's expense.
- You must obtain proof of postage just in case your order is lost on its way back to Ezra & Friends. Failure to do so may result in us not being able to process your return.
- We reserve the right not to refund if you return items to us outside the terms of our returns policy.
- Please note that any items purchased with a 25% or more discount code or any items in the sale section are considered final sale and will not be accepted for return unless faulty.
2. HOW TO MAKE A RETURN
If you wish to return a product, please follow the steps set out below.
To apply for a refund, please initially message us via our contact page or alternatively email us at firstname.lastname@example.org please quote your order number and reason for return. Goods returned without this information may not be processed.
- We will then send you the return address in which you will need to send the item to.
- Post the item back to us. At present we do not offer pre-paid postal for returns therefore the cost of the return is borne by you. We strongly recommend you use a tracked delivery service and keep your proof of postage.
- Keep your proof of postage safe until the return is processed.
- All returns MUST be sent to the returns address provided, any returns sent back to an incorrect address will not be refunded.
It can take up to 7 days for us to receive your return. Once we are in receipt of the item(s) we will inspect and process the refund within 10 working days of receiving the returned product. We will issue the refund as soon as we are confident the goods are in their original condition. We will refund the money to the payment method originally used to pay for the item (debit card, Paypal etc).
All goods will be inspected upon return and any item in unsuitable condition will be sent back to you and no refund will be given.
Products returned by you because of a fault will be examined and if found to be defective will be refunded in full, including a refund of the delivery charges for sending the item to you. In the event that we do not receive the returned goods, we will ask you to provide the proof of postage from the Post Office. We reserve the right to refuse a refund if you are unable to provide the proof of postage.
We are happy to exchange any item/s, if the item is faulty please email us with photo evidence attached. Once we have assessed the item, we will instruct you on how to proceed next.
If you would like to exchange an item due to size or colour, please email us via our contact form or email email@example.com and will will arrange an exchange for you.
Once the item has been exchanged the item then becomes non-refundable or returnable